Refunds and Disputes

Refunds and Disputes 退款與爭議

Bonfire is not responsible for any products or services provided by merchants to its customers, and any disputes not directly related to Bonfire’s services should be resolved directly with the merchant.
Bonfire 不會對商戶向顧客提供的任何產品或服務負責，任何與 Bonfire 服務無直接關係的爭議，均應直接與商戶解決。
If you are not satisfied with a product or service that you purchased from a merchant via the Bonfire app, or have any disputes with the merchant regarding your transaction, please contact the merchant directly to request an in-app refund within 1 hour of the transaction time. In-app refunds can only be issued by the merchant within 1 hour of the transaction time, for other scenarios please contact the merchant directly for a non-app refund.
若您對透過 Bonfire 應用程式向商戶購買的產品或服務不滿意，或對與商戶的交易有任何爭議，請在交易時間後的一小時內直接聯絡商戶，以要求應用程式內退款。應用程式內退款僅可由商戶在交易時間後的一小時內發出，至於其他情況，請直接聯絡商戶以安排應用程式外的退款。
In-app refunds may take up to 2-4 weeks to process depending on the method of payment. If you have not received a refund within 4 weeks, please contact support@bonfireadme.com for assistance.
應用程式內退款的處理時間可能需時長達 2 至 4 週，具體時間取決於您的付款方式。若您在 4 週後仍未收到退款，請電郵至 support@bonfireadme.com 尋求協助。

Additional Information 附加資訊:

We reserve the right to investigate any transaction that we suspect may be fraudulent or unauthorized.
本公司保留權利，可調查任何我們懷疑涉及欺詐或未經授權的交易。
We may require additional information from you to verify your identity or to assist in the investigation of a refund or dispute.
本公司或會要求您提供額外資訊，以驗證您的身份或用作協助退款或爭議的調查。
In accordance with our Terms and Conditions, you are solely responsible for your account security and activity and our company will not be liable for any fraudulent or unauthorised account activity.
根據我們的條款及細則，您須為您的帳戶安全及所有活動負上全部責任，本公司對任何欺詐或未經授權的帳戶活動概不負責。

If you have any questions or concerns regarding our refund and dispute policy, please contact our customer support team at support@bonfireadme.com for assistance.
若您對我們的退款與爭議政策有任何問題或疑慮，請電郵至 support@bonfireadme.com 聯絡我們的客戶支援團隊以尋求協助。